Frequently Asked Questions

A gas fireplace is an appliance fueled by gas (Natural or Propane).  Gas fireplaces require maintenance by a qualified professional every year per the manufacturer.  Your owner's manual will provide the specific recommendations from the manufacturer.  This may include items that can be performed by you, but a qualified service provider is required annually.

The annual service includes complete inspection, verifying correct configuration, cleaning, tune-up, and adjustments so your gas fireplace performs optimally as designed. 

If you only service with a qualified professional when there is an issue, that is not considered maintenance.  

A gas fireplace, even a maintained one, will eventually require replacement parts and possible replacement of the entire unit.

Start with a Wammoth Service and schedule a service appointment with us.  Let us put the groove back in your hearth - even if it is not maintained!

Our gas fireplace service price starts at $350.00 per fireplace.  Additional charges will apply for units with multiple glass sides, specialty units, outdoor firepits and services required that are beyond the normal manufacturer recommended service.  Examples of this include but are not limited to; improperly maintained or ill-maintained units, excessive soot, dust, or dirt, improper installation or improper service performed by another provider.

We provide an estimated price based on the information you provide with the online submission form, but the technician will provide the final price to you at the appointment.  Payment is due at that time.  We accept cash, check, and credit cards (4% convenience fee applies).

Our gas fireplace service includes inspection, cleaning, and servicing of your gas fireplace.

Exact services performed may vary depending on the fireplace type, make and model, manufacturer's instruction, installation, prior service and repair, or other factors.

Inspection: Visual inspection of firebox, burner, gas fuel components, electronic modules, wiring, visual vent termination, glass panel and seal.  A leak check is performed at all gas connections at the gas fireplace. Carbon monoxide levels assessed and recorded.  Verify fireplace configuration and set-up.

Cleaning: Firebox, control compartment, glass panels or doors, logs are cleaned.  If applicable to the fireplace type, fireplace media (sand, lava rocks, or embers) may be redistributed, topped off or replenished.

Servicing/tune-up/adjustment: Gas valve, pilot assembly, air shutter, blowers/fans, remote control, control modules, electronic components are cleaned, serviced, and adjusted as necessary.  Run test is performed to ensure the fireplace operates as designed.

Additional charge applies for supplementary services such as replacement parts, extensive repairs, and other work beyond the normal scope of this service.  Your technician will discuss with you at the time of your appointment if additional services are required.

IMPORTANT:

We are gas fireplace experts.  Majority of our services result in new life and better operation for a gas fireplace.  Sometimes though, a gas fireplace may need additional work after the initial service appointment.  We do not provide a guarantee or warranty on the gas fireplace service or repair. Additional services, diagnostics, repairs, or complete replacement of the fireplace may be necessary.  New installations include a manufacturer's warranty or other warranty program.

We do not offer guarantees or a warranty with our gas fireplace service at this time. 

Majority of services we perform are on units that are not serviced annually or have never been serviced. Failure to follow manufacturer's instructions regarding the care and maintenance of a fireplace may result in poor performance, shortend life of the fireplace unit and components, require multiple services or work beyond the normal scope of the service, or require complete replacement.

If a return visit is necessary after completion of the service, we may offer a discounted diagnostic appointment.  Our technician will assess the situation during this return appointment.

New gas fireplaces or repairs/replacement parts that we have installed includes limited manufacture warranty on the part(s).  Diagnostic fees and labor charges are generally not covered under manufacturer warranty.  It is reviewed and determined on a case by case basis.  

We do not offer promotional pricing or discounts during the peak season, October - February.  

We offer discounts and promotions during our off-peak season - spring/summer. You'll find the best savings during the summer.  We post promotions through various social media platforms, email communication and sometimes on our website.  Make sure to note the coupon or promotion code to enter on the onlime request form for service.

During the peak season -we are inundated with calls, emails, and requests.  Here is the best way to reach us:

1. Complete our service request form online.  It provides us with information we need from you. These online request forms are priority for us.  
2. Email us at our email address [email protected]  We try to respond to emails same or very next business day.  If you have not completed a service form - we will ask you to so.
3. Call us at 571-309-2969 (this phone number does not accept text messages).  We make an effort to answer every call, but it may not be possible.  You may experience extended hold times or transferred to our voice mail system.  Please allow 1-2 business days fora return call. If you have not completed a service form - we will ask you to so.

We are happy to schedule a time to call you to answer your questions.  Simply request to schedule a phone call via our service request form or by email.

If we have not responded to you within 2 business days, please check your email - including spam or junk folders.  Also, follow up with us as well.  Email (replying to prior email communications) is the best method to contact us.

You are under no obligation to schedule a service when you submit a service request online.  If you require more information or have questions, but are hesitant to submit a request form, we encourage you to include a message regarding the additional information you desire when you submit our online form.